Suggestions, Comments and Complaints

Suggestions, Comments and Complaints

We make every effort to give the best care and treatment to all of our patients however we are aware that things can go wrong resulting in an experience that you have a genuine cause for complaint.

All patients have a right to have their complaint acknowledged and investigated properly, and we take complaints seriously. Ensuring that they are investigated in an unbiased, transparent, non-judgemental and timely manner.

A complaint may be made by the person who is affected by the action, or it may be made by a person acting on behalf of a patient.
You can advise us about any concerns you may have in person, in writing to the Practice Manager or by using our website.

We will aim to have your complaint acknowledged within 3 working days and your complaint looked into within 10 working days.

Should you remain dissatisfied with our response to your complaint you have the right to approach the Parliamentary and Health Service Ombudsman.
Telephone: 0345 015 4033
Address: Millbank Tower, Millbank, London, SW1P 4QP